Privacy Policy

Introduction

This Privacy Policy explains how BITFORGE PTE. LTD. ("ScanLens," "we," "our," or "us") handles information in connection with the ScanLens iPhone app and the scanlens.io website.

The most important distinction is simple: the marketing website and the iPhone app are not the same thing. The website uses analytics to understand site traffic. The core app is built around on-device document processing and does not require a ScanLens account.

Scope

This policy applies to:

• The ScanLens iPhone app
• The marketing website at scanlens.io
• Support and contact requests sent to us directly or through our contact form

This policy does not replace the privacy policies of third-party services you choose to use with ScanLens, such as Apple, Google Drive, Dropbox, OneDrive, or App Store billing.

Information We Collect

Information You Provide Directly

• Support and contact information: If you contact us by email or through our contact form, we receive the information you submit, such as your name, email address, and message contents.
• Business correspondence: If you contact us about partnerships, press, or legal matters, we receive the information included in that communication.

App Store and Purchase Information

• Apple handles payments: Subscription and purchase payments are processed by Apple through the App Store, not by us directly.
• Subscription status: We may receive limited information needed to validate purchases and manage entitlement status through Apple's systems.

Website Analytics

The scanlens.io marketing site uses Google Analytics 4 ("GA4"). GA4 may collect information such as:

• Pages viewed
• Approximate location derived from IP address
• Browser, device, and operating system information
• Referring pages or sites
• Basic interaction events such as page views, scrolls, and outbound clicks

We use this information to understand how the website is used, which pages are useful, and how to improve site performance and content. We do not use the website for cross-context behavioral advertising.

Device Permissions and Local App Data

• Camera, Photos, and Files: The app requests access to the camera, photo library, or files only when you use features that require them.
• Documents and signatures: Scans, OCR results, and saved signatures are handled locally on your device as part of the app's core workflow.

What We Do Not Collect by Default

• No ScanLens account database: The core app does not require you to create a ScanLens account.
• No advertising IDs for ad targeting: We do not use IDFA for cross-app advertising.
• No document upload to our servers for scanning or OCR: Core document processing is designed to run on-device.

How We Use Information

We use the limited information we receive to:

• Operate, maintain, and improve the website
• Understand website traffic and content performance
• Respond to support, privacy, partnership, and legal requests
• Validate purchases and manage paid feature access
• Comply with legal obligations and protect the service from abuse

Advertising and Tracking

We do not sell personal information and we do not run cross-app behavioral advertising for the ScanLens app.

• No ad networks in the app: We do not use advertising SDKs to monetize document scanning activity.
• Website analytics only: The marketing site uses GA4 to understand site traffic and page usage.
• No promise of zero website analytics: If you use scanlens.io, website analytics may run unless blocked by your browser or extensions.

When Information Is Shared

We do not sell personal information. We may share limited information in the following situations:

• Apple: For App Store billing, subscriptions, and purchase validation.
• Google Analytics: For website analytics on scanlens.io.
• Contact form providers: If you use our hosted contact form, your submission is processed by the provider that powers that form.
• Cloud services you choose: If you export or sync scans to iCloud Drive, Google Drive, Dropbox, OneDrive, or other third-party services, those services handle the transfer and storage under their own terms and privacy policies.
• Legal requirements: If disclosure is required by law, court order, or similar legal process.
• Business transfers: If BITFORGE PTE. LTD. is involved in a merger, acquisition, or asset sale.

Documents, OCR, and Signatures

The core ScanLens workflow is designed so that scanning, OCR, and document editing happen on your device. We do not operate a general-purpose ScanLens cloud where your scans are uploaded to us for OCR processing.

If you choose to export, share, or sync documents to third-party destinations, the transfer and storage of those files is governed by the provider you chose and by the way you share them.

Data Retention

• Support requests: We keep support and contact communications for as long as reasonably needed to respond, follow up, and maintain business records.
• Website analytics: Website analytics data is retained according to our GA4 settings unless deleted earlier.
• Local app content: Documents and signatures stored on your device remain there until you delete them or remove the app.
• Third-party storage: Files you send to iCloud, Google Drive, Dropbox, OneDrive, or similar services are retained according to those providers' policies and your own account settings.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or object to the processing of personal information we hold about you.

• Website analytics controls: You can limit analytics by using browser privacy controls, content blockers, or cookie controls where available.
• App permissions: You can revoke camera, photos, or files access in iOS settings.
• Cloud integrations: You can disconnect third-party cloud services through the relevant provider or app settings when available.
• Privacy requests: You can contact us to request access to or deletion of personal information we actually hold, such as support correspondence.

To make a privacy request, email [email protected] or [email protected]. Because the app does not require a ScanLens account, our ability to identify or retrieve app-specific data may be limited to the information you actually provided to us.

Legal Bases for Processing

Where applicable, we process information on one or more of the following bases:

• Performance of a contract: To provide the app, website, and related support.
• Legitimate interests: To operate, secure, and improve the website and service, including website analytics and abuse prevention.
• Consent: Where consent is required by applicable law.
• Legal obligation: To comply with applicable law and valid legal requests.

International Transfers

We are based in Singapore and may work with service providers in other countries. If information is transferred internationally, we rely on appropriate safeguards where required by law.

Children's Privacy

ScanLens is not directed to children under 13, and we do not knowingly collect personal information from children through the app or website. If you believe a child has provided personal information to us, contact [email protected] so we can review and take appropriate action.

Security

We take reasonable steps to protect the information we hold. No method of transmission or storage is perfectly secure, but we work to limit the information we collect and to reduce unnecessary data exposure.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date on this page. If a change is material, we may also provide additional notice through the website or app where appropriate.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: